In recent years telecommunication sector take a strong place in the world. On the other hand the world becomes smaller because of telecommunication service. In this Field Work the objective was to know about Mobile Phone Company as well as satisfaction of customer, recruiting, selection process and orientation, training and Development process of the AKTEL mobile company.
The approach was to design the Customer Care and thereby enable the control through mobile phone personal infrastructure. The project extends the use of PC SMS Gateway server. The project used locally available resources and technologies and was developed in a cost effective manner. The principles of software engineering and its quality assurance measures where also maintained. The project although a very basic contribution to the field of research, opens a new avenue of automated system tool development and analysis on the field of telecommunication, Internet and business issues.
The approach was to design the Customer Care and thereby enable the control through mobile phone personal infrastructure. The project extends the use of PC SMS Gateway server. The project used locally available resources and technologies and was developed in a cost effective manner. The principles of software engineering and its quality assurance measures where also maintained. The project although a very basic contribution to the field of research, opens a new avenue of automated system tool development and analysis on the field of telecommunication, Internet and business issues.
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